Refund Policy

Updated: 2026-10-10

Contact ReelSpeak support with your account email, purchase date and receipt or transaction reference. Do not send your password or full payment card details.

1. Delivery and technical problems

We investigate duplicate charges, paid Credits that were not delivered, membership benefits that were not activated, and persistent material technical defects. Depending on the circumstances, we work to correct the problem or arrange an eligible refund. You can still contact us if some Credits have already been used.

2. Other refund requests

Requests concerning unused or used Credits and membership periods are assessed individually under applicable law and the relevant payment provider’s policy. There is no blanket rule that using Credits removes all refund rights. This policy does not limit mandatory consumer rights.

3. Payment refunds

For payments made through a displayed payment provider, refund handling may also be subject to that provider’s terms and applicable law. Contact ReelSpeak with the purchase evidence for product, delivery or refund assistance.

4. Membership cancellation

You can manage an eligible recurring membership from the account page. Cancelling future renewal and refunding a completed payment are separate matters. Cancellation normally keeps membership access through the end of the paid period; a refund, chargeback or fraud reversal may end access earlier. Contact ReelSpeak support with purchase evidence if you need help.

Contact

ReelSpeak product support, refund and privacy requests: support@getreelspeak.com